Refund and Cancellation Policy
This policy covers digital products and subscriptions you buy from AZET LLC (“AZET,” “we,” or “us”), an Ohio limited liability company. It works together with our Terms of service.
1. How to ask for a refund
Email hello@azet.io from the email address you used to buy. Include your receipt or order number (or the date and amount of the charge) and what went wrong. If something is off with a charge, please write to us before disputing it with your bank; we can usually fix it faster.
2. When you can get a refund
- One-time purchases. Ask within 14 days of purchase and we will refund you in full.
- Subscriptions. Ask within 14 days of a subscription charge, including a renewal, and we will refund that charge in full. After 14 days, past charges are not refunded, but you can cancel at any time to stop future charges.
- Charged by mistake. If you were charged twice or in error, or the product doesn’t work as described and we can’t fix it, we will refund you even after 14 days.
We may decline requests that look like abuse, such as repeatedly buying and refunding the same product.
3. How refunds are paid
We usually reply to refund requests within 2 business days. Approved refunds go back to the original payment method. Your bank or card issuer may take 5–10 business days to show the refund. When a purchase is refunded, access to what you bought ends.
4. Cancelling a subscription
You can cancel a subscription at any time, using the cancel option in your account or receipt where one is provided, or by emailing hello@azet.io. Cancellation takes effect at the end of your current billing period: you keep access until then, and you won’t be charged again.
5. App stores and resellers
If you bought through an app store, such as Google Play or the Apple App Store, the store handles the payment and refunds under its own policy, so please ask the store. If your payment was processed by a reseller acting as merchant of record (named at checkout and on your receipt), the reseller issues the refund; you can ask it directly, or write to us and we will arrange it.
6. Your legal rights
This policy does not limit any rights you have under the consumer laws of the country or state where you live. Where those laws give you more, they apply.
7. Changes to this policy
We may update this policy. We will post the new version on this page with a new effective date. Changes apply only to purchases made after that date.