Refund and Cancellation Policy
This policy covers digital products and subscriptions you buy from AZET LLC (“AZET,” “we,” or “us”), an Ohio limited liability company. It works together with our Terms of service.
1. How to ask for a refund
Email hello@azet.io from the email address you used to buy. Include your receipt or order number (or the date and amount of the charge) and what went wrong. If something is off with a charge, please write to us before disputing it with your bank; we can usually fix it faster.
2. When you can get a refund
- AZET security software bought on azet.io (Sweep, AZET Care for Mac, AZET Care for Windows, AZET Care for Android and iPhone, AZET Pass, AZET Shield, AZET One). Ask within 30 days of the purchase or of a renewal charge, whatever the plan (monthly, yearly or lifetime), and we will refund that charge in full and end the license key. You do not need to give a reason.
- Other one-time purchases. Ask within 14 days of purchase and we will refund you in full.
- Other subscriptions. Ask within 14 days of a subscription charge, including a renewal, and we will refund that charge in full. After 14 days, past charges are not refunded, but you can cancel at any time to stop future charges.
- Charged by mistake. If you were charged twice or in error, or the product doesn’t work as described and we can’t fix it, we will refund you even after 14 days.
For purchases other than AZET security software, we may decline requests that look like abuse, such as repeatedly buying and refunding the same product. Where the law of your country gives you a right to withdraw, we never decline a request made within that period.
3. How refunds are paid
We send approved refunds to the original payment method within 3 business days of your request. Your bank or card issuer may take 5–10 business days to show it. When a purchase is refunded, access to what you bought ends.
4. Subscriptions, renewal and cancelling
No AZET security software subscription is on sale yet. From the day checkout opens: monthly and yearly plans renew automatically at the price shown at checkout until you cancel. You can cancel online at any time with the Cancel link in your receipt email and in every renewal reminder, or by emailing hello@azet.io; no account is needed. Cancellation takes effect at the end of your current billing period: you keep access until then and are not charged again. We email you before a yearly plan renews and before any price change, in time for you to cancel. A free trial never turns into a paid plan by itself: no card is taken, and the app returns to its free tier when the trial ends.
For other subscriptions, you can cancel at any time using the cancel option in your account or receipt where one is provided, or by emailing hello@azet.io. Cancellation takes effect at the end of your current billing period.
Lifetime licenses
A lifetime license has no renewal charge. It lasts for as long as AZET offers the product and includes the updates we release for it. If we stop offering the product within 12 months of your purchase, we refund the purchase.
5. App stores and resellers
If you bought through an app store, such as Google Play (including Sweep Shield premium) or the Apple App Store (including Sweep for Safari), the store handles the payment and refunds under its own policy, so please ask the store. If your payment was processed by a reseller acting as merchant of record (named at checkout and on your receipt), the reseller issues the refund; you can ask it directly, or write to us and we will arrange it.
6. Your legal rights
This policy does not limit any rights you have under the consumer laws of the country or state where you live. Where those laws give you more, they apply.
7. Changes to this policy
We may update this policy. We will post the new version on this page with a new effective date. Changes apply only to purchases made after that date.